Privacy Policy king88 — Malaysian Member Data Protection

1 Introduction

King88 ("we", "Platform", or "king88") is an online wagering entertainment platform operating under a valid licence and in compliance with all applicable legal requirements. We understand that member trust is our most valuable asset, and your privacy is a top priority in every decision we make.

This Privacy Policy details the types of information we collect, the purposes for collecting it, how that information is used and protected, and the rights you hold as a King88 member regarding your personal data.

This document applies to all users of the King88 website, the King88 mobile app, and any other services provided under the King88 brand. Any changes to this policy will be published on this page, and you are encouraged to review it from time to time.

2 Information We Collect

King88 collects various categories of information for legitimate purposes necessary to operate the platform safely and efficiently. The information we collect falls into three main categories:

Information You Provide Directly:

• Full name as stated on a valid identification document (MyKad, passport).
• Date of birth for age verification and KYC compliance.
• Active email address and registered mobile number.
• Bank account or digital wallet information for deposit and withdrawal processing.
• Copies of identity verification documents when requested during the KYC process.
• Communication preference and account settings information.

Automatically Collected Information:

• IP address and associated geographic location data.
• Device type, operating system, and web browser version in use.
• Gaming activity history, including session times, game types, and wagering amounts.
• Technical log data including access timestamps, system errors, and diagnostic information.
• Cookie and other agreed tracking technology information.

Information from Third Parties:

• Identity verification data from approved KYC service providers.
• Fraud prevention information from relevant financial monitoring systems.
• Data required for Anti-Money Laundering (AML) policy compliance.

3 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. king88 does not use member data for purposes unrelated to platform operations or not permitted by law. The following are the primary purposes for which your data is used:

We use your gameplay activity data to detect patterns that may indicate risky gaming habits, as part of our Responsible Gaming us. This is to ensure your well-being while using the platform.

4 Data Sharing with Third Parties

King88 firmly holds that member data is not for sale or arbitrary sharing. However, in the course of running a legitimate and secure platform, there are limited situations where data may need to be shared with certain parties:

• Payment Service Providers: Transaction information is shared with DuitNow, FPX, digital wallet providers, and crypto payment processors solely for the purpose of processing your deposits and withdrawals.
• KYC & Identity Verification Providers: Identity data is shared with approved KYC partners to verify your identity in accordance with compliance requirements.
• Game Software Providers: Required game session data is shared with game software providers to ensure smooth gameplay functionality.
• Legal Authority: king88 will disclose the required information to lawful authorities when ordered by a court or required by applicable law.
• Technical Service Providers: Cloud and cybersecurity infrastructure providers that help operate our platform, subject to strict confidentiality agreements.

All third parties working with king88 are required to sign data processing agreements that uphold protection standards no less stringent than our own. We monitor partner compliance on a regular basis.

5 Data Security Measures

King88 continuously invests in enterprise-grade security infrastructure to ensure member data is always protected against increasingly sophisticated cyber threats. The technical and organisational measures we implement include:

• 256-bit TLS/SSL encryption for all data transmitted between clients and servers.
• Data encryption at rest (at-rest encryption) using AES-256 algorithms for data stored in our databases.
• Role-based access control (RBAC) which ensures only authorised personnel can access specific data categories.
• Two-factor authentication (2FA) for all internal access to systems containing sensitive member data.
• 24/7 security monitoring by an experienced cybersecurity team.
• Regular security audits by independent third-party firms to identify and address potential vulnerabilities.
• Incident response plan to ensure any security breach is handled promptly and effectively.

While king88 takes all reasonable precautions, no system can guarantee absolute security. You also play an important role in protecting your account by using a strong password, not sharing your login credentials, and enabling two-factor authentication.

6 Cookies & Tracking Technologies

King88 uses cookies and related tracking technologies to enhance your experience on the platform, ensure smooth functionality, and help us understand how members interact with our website. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how pages are used to help us improve website performance and speed. All data is anonymised.
• Functional Cookies: Stores your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall usage patterns and help us plan meaningful platform improvements.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect some platform features. King88 does not use third-party cookies for advertising or data sales purposes.

7 Your Personal Data Rights

As a king88 member and as an individual protected under Malaysia's Personal Data Protection Act 2010, you hold the following rights regarding your personal data:

To exercise any of these rights, please contact our privacy team via the support email or through the ticket system within the platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before fulfilling the request.

8 Data Retention Period

King88 retains your personal data only for as long as necessary for the original purpose of collection, or as required by applicable law. We maintain a clear data management policy to ensure data is not kept longer than necessary.

• Active account data is retained for the duration of the account's active period, plus an additional five years following account closure to meet AML compliance requirements.
• Financial transaction records are retained for seven years in accordance with the Companies Act and applicable Malaysian financial regulations.
• Customer support communication logs are retained for two years from the date the ticket is closed.
• Anonymised analytics data may be retained indefinitely as it contains no personally identifiable information.
• KYC verification data is retained for the minimum period stipulated by the relevant regulatory authority.

Once the retention period expires, your personal data will be securely deleted or anonymised using procedures that ensure it can no longer be linked back to your identity.

9 Third-Party Links & Services

The king88 platform may contain links to third-party services such as payment providers or game providers. When you access these services, the privacy policy of that third party applies to your use, not the king88 Privacy Policy.

King88 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third party before providing them with personal information. A list of third-party providers we work with is available upon request through our support team.

Payment service providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and crypto processors each have their own privacy policies governing how they handle your transaction data on their end.

10 Amendments to the Privacy Policy

King88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version of this policy is always available on this page.

For significant changes that affect how we use your personal data, we will provide advance notice via your registered email or through a prominent notification on the platform. Continued use of the platform after the effective date of such changes will be considered your acceptance of the updated policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how King88 handles your personal data, our privacy team is ready to assist you. Here is how to reach us:

• Privacy Email: [email protected] — state "Privacy Inquiry" in your email subject line.
• Live Chat: Available 24/7 via the chat button at the bottom corner of the platform.
• Ticket System: Login to your account and open a new ticket under the "Privacy & Data" category.

We are committed to responding to all privacy-related enquiries within three business days. For formal data rights requests, processing may take up to 30 business days depending on the complexity of the request. You have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your privacy rights have been violated.